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Policies

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Clear boundaries to protect both you and your experience.

This page outlines how sessions, bookings, cancellations, payments, and communication are handled.

The policies exist to ensure that all services are delivered with clarity, respect, and professionalism — for both client and practitioner.

Please read carefully before booking any service.

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Appointments & Cancellations

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All sessions must be booked in advance.

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• Cancellations or rescheduling must be made at least 24 hours before the appointment

• Late cancellations or no-shows may be charged in full

• Repeated late cancellations may result in refusal of future bookings

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This policy respects both your time and mine.

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Coaching & Mentorship Disclaimer

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Coaching and mentorship are not therapy and do not replace medical, psychological, or clinical treatment.

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• No outcomes or results are guaranteed

• Progress depends on personal responsibility and consistency

• Sessions focus on structure, clarity, and accountability — not emotional processing

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By engaging in coaching or mentorship, you acknowledge that you remain fully responsible for your decisions and actions.

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Massage Therapy Disclaimer

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Massage therapy is provided for wellness, relaxation, and body regulation purposes only.

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• It is not a substitute for medical care

• Please disclose any injuries, conditions, or health concerns before your session

• I reserve the right to refuse or stop a session if it is not safe or appropriate

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Professional Boundaries & Conduct

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All services are delivered with professionalism, respect, and clear boundaries.

• Any inappropriate behaviour will result in immediate termination of the session

• No refunds will be issued in such cases

• Harassment or disrespect will not be tolerated

Your safety and mine are equally important.

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Payments & Pricing

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• All prices are clearly stated at the time of booking

• Payments are due before or at the time of the session

• Packages and memberships are non-refundable unless otherwise stated

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Confidentiality

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All personal information and session content is treated as confidential.

Information will not be shared unless required by law.

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Changes to Policies

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Policies may be updated at any time to reflect business or legal requirements.

The most current version will always be available on this website.

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Contact

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If you have any questions about these policies, please contact:

Holistic Wellness by Irina Lopes LTD
Email: info@holisticwellnessbyirinalopes.com

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